Switchboard

Centralized SMS Communication for Teams

What is Switchboard?

Switchboard.chat is a hosted web application which enables teams to communicate with thier remote employees via SMS. Using a shared, hosted SMS number enables:

  • Many people to share a single phone number (and without needing to access a physical phone)
  • A mobile-friendly website your team can access whenever they need
  • A shared log of all communications both in and out of the shared number
  • Multiple accounts so you can add and remove team members as your team grows
  • Customizable notifications for unread messages
How does Switchboard Work?

When you sign up for Switchboard, you will be creating your team and the first memeber of that team...you!

Each team has a single phone number used for SMS communication. You can have unlimited members of your team, and unlimited people in your address book with whom you are communicating.

When you create your team, you can choose your phone number's area code, and choose from a slecection of available numbers. Please note that this service only works within the United States at this time 🇺🇸 .

Registering a team costs $30/month. This covers the cost of your phone number and the first 1000 SMS messages. Every additional message sent or received will incur a fee of $0.01. The monthly fee, combined with any fees for additional messages, will be charged on the first of every month.


Features

Threaded MessagesSee all of your team's messages aggregated in one place! Everyone on the team can see all communications as they happen; in real time! Keep a record of all incoming and outgoing messages exchanged with each employee.
Missed-Message NotificationsOptionally configure notifications so that you will never miss a message. You can be notified via SMS or email if too much time has elapsed since your team received a message. You have the ability to set up different notification rules for each team member to create a simple priority tree.
Internal NotesNeed to communicate with other team members? Leave in-thead messages to coordinate in one place.
Tasks from MessagesImprove your customer service by keeping TODO items alongside your customer communications. Assign them to your team members and keep track of what is getting done.
AttachmentsStore both incomming and outgoing message attachments and images, all included with Switchboard's standard pricing
Website and iOS appThe Switchboard website and companion app are here to help you at work, and on the go!

Industries

Learn more how Switchboard can help your industry: